Privacy and Cookie Policy

Privacy Policy

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Little Niches trading as The Snooker Room.  Last updated: November 25, 2025

 

1. Introduction and General Information

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Little Niches trading as The Snooker Room ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, purchase our spectacles and accessories, or interact with us.

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We are registered in Northern Ireland under company number [Your Company Number] and our registered office is at [Your Registered Address].

Our Data Protection Officer (DPO):

• Name: N. Stockdale, Data Privacy Officer

• Email: william@thesnookerroom.com

We are registered with the Information Commissioner's Office (ICO) under registration number [Your ICO Registration Number].

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2. The Data We Collect About You

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We may collect, use, store, and transfer different kinds of personal data about you. This includes:

A. Identity and Contact Data

• Examples: Full name, title, billing address, delivery address, email address, telephone numbers.

B. Financial Data

• Examples: Payment card details (processed securely by a third-party payment processor, we do not store full card numbers), purchase history.

C. Transaction Data

• Examples: Details about payments to and from you, and other details of products and services you have purchased from us.

D. Technical and Usage Data

• Examples: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, operating system, and platform. Information about how you use our website, products, and services.

E. Special Category Data (Health Data)

• Why this is important: Because we sell prescription spectacles, we collect sensitive data relating to your health/eyesight.

• Examples:

  • Prescription Details: Sphere (SPH), Cylinder (CYL), Axis, Add, Pupillary Distance (PD).

  • Health Information: Any additional medical notes you provide regarding your eye health relevant to the order.

F. Marketing and Communications Data

• Examples: Your preferences in receiving marketing from us and your communication preferences.

 

3. How We Use Your Personal Data (Legal Basis)

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We will only use your personal data when the law allows us to. We must have a lawful basis for processing your data.

Purpose for which we use your data

Type of Data

Lawful Basis for Processing

To register you as a new customer

Identity, Contact

Performance of a contract with you.

To process and deliver your order (including managing payments and handling returns)

Identity, Contact, Financial, Transaction

Performance of a contract with you.

To manufacture your spectacles

Special Category Data (Health Data), Identity, Contact

Explicit Consent (for health data) and Performance of a contract with you (for general data).

To manage our relationship with you (e.g., notifying you of policy changes, requesting a review)

Identity, Contact, Marketing

Performance of a contract with you, Legitimate Interests (to keep our records updated).

To administer and protect our business and website (e.g., troubleshooting, data analysis, security)

Technical, Identity

Legitimate Interests (for running our business, network security, fraud prevention).

To send you marketing communications

Identity, Contact, Marketing

Consent (where required by law) or Legitimate Interests (for existing customer marketing).

 

Crucially for Health Data (Special Category Data): We process your prescription details based on your Explicit Consent. When you submit your prescription details, you are providing us with this explicit consent to use this data solely for the purpose of fulfilling your order. You have the right to withdraw this consent at any time.

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4. Who We Share Your Personal Data with

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We may share your personal data with the parties set out below for the purposes outlined in Section 3:

• Our Manufacturing & Optometry Partners: Third-party laboratories or dispensing opticians who need your prescription (Special Category Data) to accurately manufacture and verify your spectacles.

• Service Providers: IT and system administration services, payment processors (e.g., Stripe, PayPal), and professional advisers (e.g., lawyers, accountants).

• Delivery and Logistics Partners: Courier and postal services (e.g., Royal Mail, DPD) who need your Identity and Contact Data for delivery.

• Regulators and Authorities: The ICO, HMRC, or other regulators where we are legally required to report processing activities.

 

5. International Transfers

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We are based in the UK, but some of our external third parties (such as some IT service providers) may be based outside the UK and European Economic Area (EEA).

Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• We will only transfer your personal data to countries that the UK has deemed to provide an adequate level of protection for personal data.

• We use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (known as Standard Contractual Clauses, or SCCs).

 

6. Data Security

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We also limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

 

7. Data Retention

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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Prescription Data: We typically retain your prescription data for 12 years from the date of your last purchase to comply with relevant optical/health regulations, after which it is securely deleted or anonymised.

• Financial/Transaction Data: Retained for 6 years after the tax year they relate to, to comply with UK tax law.

 

8. Your Legal Rights

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Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

1. The right to be informed: Told how your data is used (which this policy does).

2. The right of access: Request a copy of the personal data we hold about you (Data Subject Access Request - DSAR).

3. The right to rectification: Have incomplete or inaccurate data we hold about you corrected.

4. The right to erasure ('right to be forgotten'): Ask us to delete or remove personal data where there is no good reason for us to continue processing it.

5. The right to restrict processing: Ask us to suspend the processing of your personal data.

6. The right to data portability: Request the transfer of your data to you or a third party.

7. The right to object: Object to the processing of your personal data where we are relying on a legitimate interest.

8. The right to withdraw consent: Withdraw your explicit consent regarding your prescription data at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact our DPO using the details in Section 1.

 

9. Right to Lodge a Complaint

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You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

• ICO Contact Details: Wycliffe House, Water Ln, Wilmslow SK9 5AF

• ICO Website: https://www.ico.org.uk

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Cookie Policy

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Little Niches trading as The Snooker Room Last updated: November 25, 2025

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1. What are Cookies?

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A cookie is a small text file that is stored on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

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2. How We Use Cookies

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We use cookies to:

• Make our website function correctly: Allowing you to log in, add items to your basket, and check out.

• Analyse performance: Understand how visitors use our site, which helps us improve our user experience and performance.

• Deliver relevant advertising: Show you products and offers that may be of interest to you.

 

3. Types of Cookies We Use

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We use the following categories of cookies:

Cookie Category

Purpose

Necessity/Consent

Strictly Necessary Cookies

These cookies are essential for you to browse the website and use features like accessing secure areas of the site (e.g., your account) and the shopping basket functionality.

Necessary. We do not require your consent for these, as they are essential for service delivery.

Analytical/Performance Cookies

These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us to improve the way our website works.

Requires Consent. We only activate these after you have given consent.

Functionality Cookies

These are used to recognise you when you return to our website and remember your preferences (e.g., language or region).

Requires Consent.

Targeting/Advertising Cookies

These record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

Requires Consent.

 

4. Third-Party Cookies

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When you use our website, you may also be sent third-party cookies. These are cookies placed by other organisations whose services we use.

• Examples:

  • Google Analytics: Used for statistical analysis of website traffic.

  • Payment Processors (e.g., PayPal/Stripe): Used for transactional security and fraud prevention.

  • Social Media Widgets: Used if you interact with social media buttons embedded on our site.

 

5. Managing Your Cookies and Consent

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You have the right to choose whether or not to accept cookies.

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A. Our Cookie Preference Centre

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When you first visit our site (or periodically thereafter), you are presented with a Cookie Consent Banner. This banner allows you to:

1. Accept All cookies.

2. Reject All non-essential cookies.

3. Manage Preferences to select which specific categories (e.g., Analytical, Targeting) you consent to.

 

B. Browser Settings

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Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

• Note: If you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site, and the shopping experience may be negatively affected.

 

6. Changes to this Policy

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We may update this policy from time to time. The date the policy was last updated is shown at the top of this page.​​